Quiz Monitoring-Quality

You are a senior member of the stakeholder community and have been asked to assist the project manager to rescue a failing project experiencing a high rate of quality and defect issues. The project in question began experiencing serious issues mid-way through execution. As the project progressed, so too did the amount of rework that the team was required to spend their time completing. The increased workload has placed significant stress on the team and the project has recently lost three of the most experienced team members as they have put in for lateral transfers. The project is nearing the date it is was scheduled to complete but only 75% of the total work has been completed. Where would you begin?

In one of the project iteration meetings, the sponsor recommended that the project structure be designed in a way that would help uncover inconsistencies and quality issues earlier in the project life cycle when the overall costs of change are lower. Which of the following design solutions would help to produce the sponsor’s stated objective?

A project to create an intracity transport system has delivered a component deliverable two weeks later than the planned schedule. A meeting was convened by the sponsor wherein it was stated that the delay occurred due to quality issues. Which of the following is the next best thing to do?

You are managing a construction project. Your team took a sample of wet concrete and sent it to the laboratory to test the sample’s quality. Which project management process is your team performing?

Which process identifies the ways to eliminate the causes of unsatisfactory performance?

Your team has experienced a history of producing deliverables that have missed the quality objectives defined in the project. In an effort to understand and rectify these issues you direct the team to conduct a detailed process and root cause analysis. As a result, your team has identified a reoccurring issue related to a machining process. They have determined that the issue can be rectified for all future machining with an equipment overhaul and short training course on proper machine usage. Which of the following actions should the project manager take first to ensure that the issue is rectified for all future machining?

Your team is designing and producing a machine to manufacture ball bearings. After months of design and construction, the machine is complete and operational. A statistical sample of the ball bearings produced was provided to the quality department to confirm that the weight, dimensions, and consistency meet the project standards established. The quality department verified that the ball bearings met the established standards and that no additional defects were identified. Having completed the control quality process, in reference to the deliverables, what is the next step that the team should take?

You are managing an intranet development project for your company. During the design phase, one designer found an application that shows the stock value of the company in real time. As most of the employee’s own shares of the company, one influential stakeholder demanded (without regard to schedule, cost or resources) adding the application as an extra value-add of the project. The addition of the application into the project would be an example of which of the following?

During a control quality inspection, the audit team identified significant coding errors that had been made. The defective code was returned to the programmers to be fixed. Upon further analysis of the root cause for the coding errors, it was determined that all of the errors were made by only the three contract programmers that were hired to assist the thirteen staff programmers assigned to the project. Additionally, it was determined that the errors made also violated the company’s coding standards of which the company has an extensive training course. In interviewing the three contract programmers your team discovered that they had not completed the training as the company’s policy says that training cannot be provided to temporary project resources and is only available to company’s permanent employees. Having completed a root cause analysis of the coding issues, what is the best action you should take?

A project implemented several steps to improve customer satisfaction results. The team was surprised to learn that, despite the actions taken, the results from the next customer satisfaction survey did not change. Which of the following technique should the team utilize to analyze the survey results to find out why the steps implemented failed to generate the expected improvement?