Terms and Conditions

Thank you for visiting our website. If you want to use www.leansigmacorporation.com, you must agree to conform to and be legally bound by the terms and conditions described below.

MINORS

We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.

PRIVACY POLICY

This privacy policy tells you how we collect, use, and protect your personal information. By visiting our website, you accept and agree to the terms and conditions of this privacy policy. In particular, you consent to our collection and use of your personal information as described in this privacy policy.

THE TYPE OF INFORMATION WE COLLECT FROM YOU

Like most places on the Internet, simply by visiting our website you automatically tell us certain information. This includes basic information such as your IP address, when you visited, the website from where you came prior to visiting us, the website where you go when you leave our website, your computer's operating system, and the type of web browser that you are using. Our website automatically records this basic information about you.

And like many other websites, we may use cookies. In plain English, this means information that our website's server transfers to your computer. This information can be used to track your session on our website. Cookies may also be used to customize our website content for you as an individual. We may also engage in interest-based advertising using Google's AdWords features such as remarketing, interest categories, similar audiences, other types of interest-based advertising, and demographic and/or location targeting. In doing so, third-party vendors, including Google may display our ads on their websites based on information about your past visit to our website and/or other non-personally identifying information about your internet search activities.

If you wish to opt out of Google's use of cookies that enable interest-based advertising you may do so by visiting Google's Ads Settings. Alternatively, you may also opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page. If you are using one of the common Internet web browsers, you can also set up your browser to either let you know when you receive a cookie or to deny cookie access to your computer.

We may also collect any data that you provide us by posting it on our website or by e-mail. You can always choose not to provide us with information. However, if you do withhold information, we may deny you access to some or all of our website's services and features.

Some transactions between you and our website may involve payment by credit card, debit card, checks, money orders, and/or third-party online payment services. In such transactions, we will collect information related to the transaction as part of the course of doing business with you, including your billing address, telephone number, and other information related to the transaction.

WHAT WE DO WITH YOUR INFORMATION

We use your information to operate our website's business activities. For example, we may use this data to contact you about changes to our website, new services, or special offers, resolve disputes, troubleshoot issues, and enforce our website's terms and conditions.

As a general rule, we will not give your data to third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.

We may, in our sole discretion, provide information about you to law enforcement or other government officials for purposes of fraud investigations, alleged intellectual property infringement, or any other suspected illegal activity or matters that may expose us to legal liability.

As a matter of record and for the purposes of maintaining compliance with accreditation standards set by accrediting authorities, if you have successfully completed one of our certification courses we will provide a publicly accessible certification directory containing information necessary to identify and validate your certification status (Name, City, State, Course, Certification Number and Certification Date). Otherwise, we do not disclose individually identifiable information. We may from time to time disclose aggregate data about our website's visitors to advertisers or other third parties for marketing and promotional purposes.

From time to time, we may use third-party suppliers to provide services on our website. If a supplier wants to collect information about you, you will be notified. However, you will never be required to give information to a third-party supplier. We restrict the way third-party suppliers can use your information. They are not allowed to sell or give your information to others.

USER NAMES AND PASSWORDS

Your access to parts of our website may be protected by a username and a password. Do not give your password to anyone. If you enter a section of our website that requires a password, you should log out when you leave. As a safety precaution, you should also close out of your web browser completely and re-open it before viewing other parts of the Internet.

YOUR USE OF INFORMATION AND UNSOLICITED JUNK E-MAIL

If you obtain personally identifiable information about another website user, you are not allowed to disclose this information to anyone else without the consent of the user and our consent.

We hate junk e-mail (Spam). Information you obtain from our website about us or other site users cannot be used by you or others to send unsolicited commercial e-mails or to send unsolicited commercial communications via our website's posting or other communication systems.

YOUR VOLUNTARY DISCLOSURE OF INFORMATION TO THIRD PARTIES WHO ARE NOT OUR SUPPLIERS

You may choose to provide personal information to website visitors or other third parties who are not our suppliers. Please use caution when doing so. The privacy policies and customs of these third parties determine what is done with your information.

AUTORESPONDERS

We may use autoresponders to communicate with you by e-mail. To protect your privacy, we use a verified opt-in system for such communications and you can always opt-out of such communications using the links contained in each autoresponder message. If you have difficulties opting out, you may contact us by sending an e-mail to admin[at]leansigmacorporation. com or send us an email to the address listed below.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

If you have an account on this site, have completed a form, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

PERSONAL INFORMATION REQUEST

In compliance with GDPR (General Data Protection Regulations), You may request the data we have stored about you. Please complete our contact form at https://leansigmacorporation.com/contact-us/ and let us know that you are requesting the data we have about you. Your name and email must correspond to the name and email used when you interacted with our website. We will then provide you with the data associated with your account.

PERSONAL DATA DELETION

In compliance with GDPR (General Data Protection Regulations), You may request that your account and subsequent data be deleted from our system by sending us an email request at admin[at]leansigmacorporation. com. Please include "Personal Data Deletion Request" in the subject line and be sure to include the email address associated with your account. Upon confirmation, we will delete your account and all related data.

POLICY CHANGES

The terms of this policy may change from time to time. If such changes are made, we will notify you by a notice posted on our website's home page of the changes that have been made. If you disagree with the changes that have been made, please contact us (by e-mail, using a website contact form, or in writing by mail), and any changes made to this policy will not apply to information we have collected from you prior to making the changes.

If you are concerned about the topic covered by this policy, you should read it each time before you use our website. Any questions or concerns about this policy should be brought to our attention by sending an e-mail to admin[at]leansigmacorporation. com and providing us with information relating to your concern.

RETURN POLICY

We're confident that you'll absolutely love our training & certification products and services. However, if you're not fully satisfied, you are protected by a 100% money-back return policy on all online training products. Here are the details:

Certification Exams and Training Courses:
If, for some reason, you're dissatisfied at any time during the first seven days after your purchase of any exam or online training course, simply ask for a full refund. As long as you have not attempted the certification exam, you'll get your money back. That's a firm promise and commitment.

Certification Exam or Courses with Payment Plans:
If you're not satisfied at any time during the first seven days of your purchase of any certification exam or online training course using a payment plan, ask for a full refund. As long as you have not attempted the certification exam, you'll get your money back. Please note that payment plans are not subscriptions and are not cancellable after seven days. You are obligated to pay the full price of the course throughout the duration of your payment plan.

Downloadable Products:
If offered for sale on our website, due to the nature of digital and downloadable products, there is no way we can accept returns or refunds once the download has been delivered.

Physical Products (books, manuals, etc.):
If available on our website and for some reason, you're dissatisfied during the first 30 days after your purchase of a physical training manual or book and you wish to obtain a full or partial refund under this policy, email admin[at]leansigmacorporation.com to request your refund. Any physical products should be shipped at your expense to the address listed below, must include your purchase information (such as a copy of your receipt) so that we can make a refund, and the products should be in merchantable condition (i.e., we could resell them because they're in good condition). Returned physical products are subject to a re-stocking fee of 20 % of the purchase price.

EXAM POLICY

We are committed to providing a transparent and equitable exam experience for all candidates pursuing a Lean Six Sigma certification. This Exam Policy also supports our commitment to upholding and maintaining Lean Six Sigma curriculum standards. This policy governs our certification exams. Enrolling for any of our certification exams confirms your voluntary agreement to adhere to this policy.

Eligibility: Candidates must meet the prerequisites for the specific certification level they are pursuing. Eligibility criteria include completing the required training course and any other prerequisites specified by Lean Sigma Corporation. Master Black Belt certification has a prerequisite of Lean Six Sigma Black Belt certification. All other certification levels do not have prerequisites.
Exam Enrollment: Candidates must enroll for the exam through our designated enrollment pages. These enrollment pages ensure you have access to the proper resources in our system based on your level of candidacy (YB, GB, BB, MBB)
Exam Format: Exams are conducted online through our dedicated servers and secure examination platform. The exam interface will display one-click access to all questions in an overview table. Questions can be marked for review, answered, or skipped. The format will include multiple-choice, single-choice, and matrix/sorting questions.
Exam Attempts: All certification exams allow for two attempts.
Exam Length and Duration: The exam duration varies based on certification level. Candidates are allotted a specific amount of time to complete their certification exam. If the time limit is reached and the candidate has not submitted the exam, it will be auto-submitted. During any test or exam, if your session idles for 10 minutes, you will be prompted by the system to determine if you are still there. This prompt is for user "active-time" tracking purposes and will not stop or delay your test time limit. During your exam, the system will save your progress every two minutes. Exam duration and question counts are:
- Yellow Belt: 1 Hour - 50 Questions
- Green Belt: 2 Hours - 100 Questions
- Black Belt: 3 Hours - 150 Questions
Exam Results: Candidates will receive their exam results immediately upon submission. Results are displayed on screen and sent to your email address on record. The passing score for all certification exams is 80%. We will not provide you the ability to see the correct answers for any questions on any of our certification exams. We take pride in upholding the integrity of our certification process. Our commitment is to ensure that all candidates have a fair and equal opportunity to demonstrate their Lean Six Sigma knowledge and skills. We provide support, guidance, and resources to help you succeed in your certification journey while maintaining the highest standards of fairness and honesty.
Retakes: Candidates who do not pass their certification exam after two attempts, can pay for another two attempts at a discounted rate. Exam retakes are covered under this exam policy.
Accommodations: Lean Sigma Corporation is committed to providing reasonable accommodations to candidates with documented disabilities. Candidates requiring accommodations must contact us in advance to make appropriate arrangements.
Certification Issuance: Upon successfully passing the exam, candidates will receive a digital certificate from Lean Sigma Corporation and a listing in our Official Certification Directory.
Policy Changes: Lean Sigma Corporation reserves the right to update or modify this Exam Policy any time. Candidates will be notified of any policy changes through our official communication channels.

By proceeding with exam enrollment, you acknowledge that you have read, understand, and agree to comply with the terms outlined in this Exam Policy. If you have any questions or require further clarification, don't hesitate to contact our support team at: support[at]leansigmacorporation.com.

PowerPoint License

Grant of PowerPoint License to PowerPoint Customers:

Lean Sigma Corporation owns Lean Six Sigma training materials, Microsoft PowerPoint files, tools, templates, data files, ebooks, and other related eLearning content as well as learning management systems; collectively referred to as ("Courseware") under these license terms. In accordance with this license, Lean Sigma Corporation grants PowerPoint customers (referred to collectively as "Licensee" under these license terms) a non-exclusive license to use our Courseware for their own use. At no time may the licensee distribute, assign, transfer, sell, license, or re-license the Courseware. Lean Sigma Corporation retains title and ownership of all Courseware.

Distribution and Resale Restrictions:

The Courseware may be printed by the licensee for personal or professional use and printed at the licensee's own expense for distribution to licensee customers. The Courseware may not be printed by the licensee to be resold as a printed product without the express written consent of Lean Sigma Corporation. The Courseware may not be distributed or sold in any electronic format to any person or entity unless written permission from Lean Sigma Corporation is obtained. The Courseware may not be stored on any shared file servers or web servers for sharing or displaying on any website, blog, or other electronic medium used for sharing or publication.

Modifications:

The licensee may modify or change the Courseware to suit its needs. However, removing Lean Sigma Corporation branding and copyright marks is prohibited.

Transfer of Rights:

This License shall be binding on any successors of the parties. Neither party shall have the right to assign its interests in this license to any other party unless the prior written consent of the other party is obtained.

Entire Agreement and Severability:

This License contains the entire agreement of the parties and there are no other promises or conditions in any other agreement whether oral or written. This Agreement supersedes any prior written or oral agreements between the parties.

If any provision of this license shall be held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this license is invalid or unenforceable, but that by limiting such provision it would become valid or enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

Waiver of Contractual Right:

The failure of Lean Sigma Corporation to enforce any provision of this License shall not be construed as a waiver or limitation of Lean Sigma Corporation’s right to subsequently enforce and compel strict compliance with every provision of this Agreement.

Applicable Law:

This Agreement shall be governed by the laws of the State of North Carolina.

ANTI-SPAM POLICY

We hate unsolicited commercial e-mail as much as you do. Also known as Spam or junk e-mail, it is a disservice to the Internet community.

We fully endorse and comply with the requirements of the CAN-SPAM Act of 2003 (Controlling the Assault of Non-Solicited Pornography and Marketing Act), and all other applicable unsolicited commercial e-mail laws.

If you subscribe to electronic newsletters or other communications from us or our website, you will always have the option to unsubscribe immediately.

MODIFICATIONS AND TERMINATIONS

These terms and conditions may change from time to time. If such changes are made, they will be effective immediately, and we will notify you by a notice posted on our website's home page of the changes that have been made. If you disagree with the changes that have been made, you should not use our website.

We may terminate these terms and conditions of use for any reason and at any time without notice to you.

If you are concerned about these terms and conditions of use, you should read them each time before you use our website. Any questions or concerns should be brought to our attention by sending an e-mail to admin[at]leansigmacorporation. com and providing us with information relating to your concern.

WEBSITE LICENSE STATUS

You understand and agree that your use of our website is limited and non-exclusive as a nontransferable revocable licensee. We may terminate your license to use our website, and access to our website, for any reason, and without giving you notice.

This notice is for informational purposes only. It is not intended as, nor should it be construed as legal advice. If you believe that your intellectual property rights have been infringed upon, or if a notice of infringement has been filed against you, you should immediately seek legal counsel.

WEBSITE CONTENT OWNERSHIP

All content on our website is owned by us or our content suppliers. On behalf of ourselves and our content suppliers, we claim all property rights, including intellectual property rights, for this content and you are not allowed to infringe upon those rights. We will prosecute to the fullest extent of the law anyone who attempts to steal our property.

You agree not to copy content from our website without our permission. Any requests to use our content should be submitted to us by e-mail to admin[at] leansigmacorporation.com.

If you believe that your intellectual property rights have been infringed upon by our website content, please follow the notification of claimed copyright infringement procedures noted below. Please describe in detail the alleged infringement, including the factual and legal basis for your claim of ownership.

COPYRIGHT NOTICE

NO PART OF THIS WEBSITE MAY BE REPRODUCED OR TRANSMITTED IN ANY FORM OR BY ANY MEANS, MECHANICAL, ELECTRONIC, OR OTHERWISE, INCLUDING PHOTOCOPYING AND RECORDING, OR BY ANY INFORMATION STORAGE AND RETRIEVAL SYSTEM, OR TRANSMITTED BY E-MAIL, OR USED IN ANY OTHER FASHION WITHOUT THE EXPRESS PRIOR WRITTEN PERMISSION OF THE WEBSITE OWNER.

This, of course, excludes the downloading and temporary caching of this website on a personal computer for the explicit purpose of viewing this website, as well as any information clearly marked as reproducible. This copyright notice applies to everyone, including all visitors to this website.

DMCA PROVISIONS

The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 ("DMCA"), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.

Under the DMCA, the bona fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright but also the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider ("ISP").

The owner of this website and the ISP are committed to complying with international trade law, international trade practices, and all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them may submit a Counter notice to the website owner and/or the ISP.

NOTIFICATION OF CLAIMED COPYRIGHT INFRINGEMENT

Please send DMCA notifications of claimed copyright infringement to:

THE WEBSITE OWNER: admin[at]leansigmacorporation.com

THE INTERNET SERVICE PROVIDER ("ISP")

To file a notice of infringement with either the website owner or the ISP, you must provide a written communication that sets forth the items specified below. You will be liable for damages (including damages, costs, and attorneys' fees) if you materially misrepresent that the website or a web page is infringing your copyright. Accordingly, if you are not sure whether certain material of yours is protected by copyright laws, we suggest that you first contact an attorney.

To expedite our ability to process your request, please use the following format (including section numbers):

1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon.

2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above. (You must include the URL(s) (the location(s) of the page(s) that contains the allegedly infringing material and also include a description of the specific content which you claim is infringing on your copyright.)

3. Provide information reasonably sufficient to permit the website owner to contact you (e-mail address and phone number are required at a minimum).

4. Include the following statement: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed. I also affirm that as the copyright owner, I have a good faith belief that use of the material in the manner complained of is not authorized by me, my agent, or the law."

5. The signature of the copyright owner or a person authorized to act on behalf of the copyright owner. You may send your notice via email provided such notice includes a proper electronic signature. The signature or electronic signature must be that of the copyright owner, or a person authorized to act on behalf of the owner, of an exclusive copyright that has allegedly been infringed.

For details on the information required for valid notification, see 17 U.S.C. § 512(c)(3).

COUNTERNOTIFICATION TO CLAIMED COPYRIGHT INFRINGEMENT

If a notice of copyright infringement has been filed with the website owner and/or the ISP against you, the owner and/or the ISP will attempt to notify you and provide you with a copy of the notice of copyright infringement. If you have a good faith belief that you have been wrongfully accused, you may file a counter-notification with the website owner and/or the ISP. If the website owner and/or the ISP receive a valid counter-notification, the DMCA provides that the removed or blocked information will be restored or access re-enabled.

The website owner and/or the ISP will replace the removed material and cease disabling access to it in not less than 10, nor more than 14, business days following receipt of the counter-notification, unless the website owner and/or ISP first receives notice from the complaining party that such complaining party has filed an action seeking a court order to restrain the alleged infringer from engaging in infringing activity relating to the material on this website.

DISCLAIMERS AND LIMITATIONS OF LIABILITY

The information on our website or obtained from our website including products purchased from our website is provided on an ''as is,'' ''as available'' basis. You agree that your use of our website is at your sole risk. We disclaim all warranties of any kind, including but not limited to, any express warranties, statutory warranties, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that our website or information obtained from it, including our products, will always be available, access will be uninterrupted, be error-free, meet your requirements, or that any defects in our website, content, or products will be corrected.

Information on our website should not necessarily be solely relied upon and should not be construed to be professional advice from us. We do not guarantee the accuracy or completeness of any of the information provided, and we are not responsible for any loss resulting from your reliance on such information.

If your jurisdiction does not allow limitations on warranties, this limitation may not apply to you. Your sole and exclusive remedy relating to your use of this site and its products and content shall be to discontinue use.

Under no circumstances will we be liable or responsible for any direct, indirect, incidental, consequential (including damages from loss of business, lost profits, litigation, or the like), special, exemplary, punitive, or other damages, under any legal theory, arising out of or in any way relating to our website, your website use, or the content, even if advised of the possibility of such damages.

Our total liability for any claim arising out of or relating to our website, its products, or contents shall not exceed one hundred ($100) dollars and that amount shall be in lieu of all other remedies which you may have against us or our affiliates. Any such claim shall be subject to confidential binding arbitration as described later in these terms and conditions of use.

OBSCENE AND OFFENSIVE CONTENT

We are not responsible for any obscene or offensive content that you receive or view from others while using our website. However, if you do receive or view such content, please contact us by e-mail to admin[at] leansigmacorporation.com so that we can investigate the matter. Although we are not obligated to do so, we reserve the right to monitor, investigate, and remove obscene or offensive material posted on our website.

INDEMNIFICATION

You understand and agree that you will indemnify, defend, and hold us and our affiliates harmless from any liability, loss, claim, and expense, including reasonable attorney's fees, arising from your use of our website or your violation of these terms and conditions.

COMPLIANCE WITH GOVERNING LAW AND DISPUTE RESOLUTION

You agree to obey all applicable laws while using our website. You agree that the laws of North Carolina govern these terms and conditions of use without regard to conflicts of laws provisions. You also agree that any dispute between you and us, excluding any intellectual property right infringement claims we pursue against you, shall be settled solely by confidential binding arbitration per the American Arbitration Association commercial arbitration rules. All claims must arbitrate on an individual basis, and cannot be consolidated in any arbitration with any claim or controversy of anyone else. All arbitration must occur in Mecklenburg, North Carolina, US. Each party shall bear one-half of the arbitration fees and costs incurred, and each party is responsible for its own lawyer fees.

SEVERABILITY OF THESE TERMS AND CONDITIONS

If any part of these terms and conditions of use are determined by a court of competent jurisdiction to be invalid or unenforceable, that part shall be limited or eliminated to the minimum extent necessary so that the remainder of these terms and conditions are fully enforceable and legally binding.

HOW TO CONTACT US

Any questions or concerns about these terms and conditions of use should be brought to our attention by e-mail to admin[at]leansigmacorporation. com and providing us with information relating to your concern.

ENTIRE AGREEMENT

These terms and conditions, including the policies incorporated herein by express reference, constitute your entire agreement with us with respect to your use of our website.

This Terms and Conditions of Use was last updated on 10/25/2023